Programme Terms & Refund Policy

These terms cover your enrolment on the 12-Week GCSE Maths Success Programme (the programme), run by TCEC — The Children's Education Centre, trading as Jump2Grades.

The programme is delivered 100% online, live, for students in the United Kingdom. Our contact address for everything in these terms is TheChildrenseducationcentre@gmail.com — one email is enough for any request, including a refund.

To enrol you must be the parent or legal guardian of the student, or have their permission.

A 12-week live online maths programme for students in Year 10 or 11, Foundation or Higher tier, mapped to the AQA and Edexcel specifications.

The programme includes 36 hours of live teaching (three one-hour live sessions each week), the Week One diagnostic assessment, three marked mock exams, the learning portal, weekly homework marking and feedback, weekly parent updates, and access to the TCEC maths teaching team.

Live sessions run for one hour, on the hour, inside three weekly windows: Tuesdays 4–8pm, Thursdays 4–8pm and Saturdays 9am–1pm. Your child attends one hour in each window.

Live groups are normally kept to around five students — the size we have found works best for individual attention, homework marking and progress monitoring. Group size is an operating target rather than a guaranteed term of the programme: a teacher may run a group larger than this where, in their professional judgement, doing so better meets the learning needs or requirements of the students in that group — for example where students working at the same level progress better together, or where a change is needed for timetabling, staffing or safeguarding reasons. Where a group is larger than usual, the teaching hours, marking and feedback, and weekly parent updates are unaffected, and every child continues to be monitored individually through the diagnostic and progress reporting. No specific group size is guaranteed.

We do not enter your child for any exam, and no one can guarantee a particular grade. Results depend on your child's starting point, the weekly work they complete, and how they perform on the day.

The programme fee is £997 for the first child. Each additional child is charged at 10% off: £897.30.

At checkout you can pay in full, or in three monthly payments of £349 per child — £314.10 a month for each additional sibling after the 10% discount. The monthly option totals £1,047 per child, is collected by card, and stops after the third payment.

Klarna part-payment is available on the pay-in-full option, subject to Klarna's own approval. All payments are processed by Stripe; we never see or hold your card details.

Your child's first week is a diagnostic assessment, not a lesson. It shows us what is holding their marks down, and whether this programme can genuinely move them forward.

If, after that Week One assessment, you or we decide this isn't the right programme for your child, email us within 7 days of the assessment and we refund the full programme fee. You do not need to give a reason, make a phone call, or complete a form.

Refunds go back to the card you paid with and are processed within 5 working days of your email; your bank may take a few days longer to show it. If you chose the monthly option, any payments already collected are refunded and no further payments are taken.

Once teaching has begun the fee is not refundable in the ordinary course — the Diagnostic Promise above is the change-of-mind window. If your child cannot continue for medical or other serious reasons, email us and we will consider what we can do, including pausing or part-refunding where the circumstances justify it.

Your legal rights sit alongside these terms and are not reduced by them. As a consumer buying at a distance you have 14 days from the day of purchase to cancel. If you ask us to begin the programme within those 14 days and then cancel, we may charge for the teaching delivered up to the point you cancel. If you cancel within 14 days without asking us to start, you pay nothing.

To cancel, email TheChildrenseducationcentre@gmail.com. One email is enough.

Your child's cohort timetable — including their exact hourly slot in each session window — is confirmed before the first lesson and sent to you by email. Because each cohort is capped at 25 places, start dates run on a rolling basis.

If your child misses a live session, catch-up materials are available in the portal. Missed live sessions are not individually rescheduled or refunded.

If we have to move or cancel a session, we will tell you as early as we can and rearrange it.

That your child attends the live sessions and completes the weekly work — progress depends on it.

That the information you give us about your child (year group, tier and exam board) is accurate, so the teaching and the diagnostic are pointed at the right things.

That live session links and portal access are used by your child only, and are not shared or recorded.

That you help keep the online classroom a safe, respectful place for everyone in it.

Every tutor is qualified and DBS-checked, and your child's first assessment is led by a GCSE assessor who marks GCSE Maths papers for AQA and Edexcel.

If you have any concern about a session, a tutor, or your child's welfare, email us. Safeguarding concerns are handled by the TCEC team and, where the law requires it, passed to the relevant authority.

Email TheChildrenseducationcentre@gmail.com with what has happened. We reply within 5 working days, and if we cannot resolve things between us we will tell you plainly what your options are.

How we handle the information you give us — including anything about your child — is set out in our Privacy & Cookies notice, which forms part of these terms.

We may update these terms as the programme develops. The version that applies to your enrolment is the one published when you bought, and we will not reduce your rights under the Diagnostic Promise after you have enrolled.